Refund Policy
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much much more.
Refund Policy
1. General Policy
All bookings for counselling sessions and courses are subject to this refund policy.
2. Cancellation by User
Cancellations made 24 hours before the session: Full refund or reschedule allowed
Cancellations within 24 hours: No refund (rescheduling may be considered)
3. No-Show Policy
If you fail to attend a scheduled session without prior notice, no refund will be provided.
4. Cancellation by Us
If we cancel a session due to unavoidable circumstances:
You will receive a full refund OR
Option to reschedule
5. Digital Products / Courses
Once a course is accessed or downloaded, no refunds will be provided
If a technical issue occurs, we will assist in resolving it
6. Refund Processing
Refunds will be processed within 5–10 business days to the original payment method.